Privacy Policy

Aussie Debt Relief ("we", "us", "our") is committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains what information we collect, why we collect it, and how we use and protect it.

1. Who We Are

Aussie Debt Relief is an Australian debt resolution consultancy that assists business owners and company directors facing financial difficulty. We operate this website to provide information about our services and to facilitate enquiries.

If you have any questions about this policy or wish to exercise your privacy rights, please contact us at:

2. What Information We Collect

When you submit an enquiry through our website contact forms, we collect the following personal information:

• Full name
• Business name
• Phone number
• Email address
• Approximate business debt amount (if provided)

We only collect information that is necessary to respond to your enquiry and provide our services. We do not collect sensitive information (such as health information, government identifiers, or financial account numbers) through this website.

3. How We Collect Your Information

We collect personal information directly from you when you:

• Complete and submit a contact or enquiry form on this website
• Call us by phone
• Email us directly

We do not collect personal information from third parties without your consent, and we do not use cookies or tracking technologies to collect personal information.

4. Why We Collect Your Information

We collect your personal information for the following purposes:

• To respond to your enquiry and contact you to discuss your situation
• To assess how we may be able to assist you with your debt obligations
• To provide our debt resolution and advisory services to you
• To comply with legal and regulatory obligations

If you choose not to provide the requested information, we may be unable to respond to your enquiry or provide our services.

5. How We Use and Disclose Your Information

We will only use or disclose your personal information for the purposes for which it was collected, or for a directly related secondary purpose, or where you have consented.

We use Postmark (a service of Wildbit LLC) as our email delivery provider to forward enquiry notifications to our team. Postmark processes your enquiry data solely to deliver these notifications on our behalf and is contractually prohibited from using your data for any other purpose.

We do not:

• Sell, rent or trade your personal information to third parties
• Share your information with advertisers or marketing partners
• Use your information for targeted advertising
• Disclose your information to overseas recipients, except where Postmark's infrastructure may transit data internationally as part of email delivery

We may disclose your information where required by law, a court order, or regulatory authority.

6. How We Store and Protect Your Information

Your enquiry details are transmitted to us via email using Postmark's secure, encrypted delivery infrastructure. We store received enquiry emails on our internal email systems, which are protected by industry-standard access controls and security measures.

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification and disclosure. However, no data transmission over the internet is completely secure, and we cannot guarantee the absolute security of information transmitted to us online.

We retain your personal information only for as long as necessary to fulfil the purposes described in this policy, or as required by law. When your information is no longer needed, we will take reasonable steps to destroy or de-identify it.

7. Accessing and Correcting Your Information

Under the Australian Privacy Principles, you have the right to:

• Request access to the personal information we hold about you
• Request that we correct information that is inaccurate, out of date, incomplete, irrelevant or misleading
• Request that we delete your personal information (subject to any legal obligations we may have to retain it)

To make any of these requests, please contact us at [email protected]. We will respond to your request within 30 days. In some circumstances, we may need to verify your identity before processing your request.

We will not charge a fee for making an access or correction request, but we may charge a reasonable fee if providing access requires significant effort on our part.

8. Complaints

If you believe we have breached the Australian Privacy Principles or this policy, you may lodge a complaint by contacting us at [email protected]. We will investigate your complaint and respond within 30 days.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

9. Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or applicable law. The updated policy will be published on this page with a revised "Last updated" date. We encourage you to review this page periodically.

10. Contact Us

For any privacy-related questions, access requests, or complaints, please contact: